Discovering damage in your short-term rental property can be a stressful experience. We understand your concerns and have created this guide to help you navigate our incident submission process efficiently and effectively.
This page outlines the step-by-step process for submitting an incident report for guest-caused damage on the Superhog platform and other important information about our processes.
By following these clear instructions and gathering the necessary evidence, you can maximise your chances of a successful resolution and protect your valuable investment.
Whether you're dealing with minor or significant damage, we're here to support you throughout the process. Remember, prompt action and clear communication are key.
Let's get started with reporting the damage and initiating your report!
Please find attached below our current Host guarantee:
Establishing and communicating clear house rules is a fundamental step in safeguarding your property.
House rules comprise a set of guidelines dictating the expected behaviour of guests during their stay at the property. Hosts must articulate clear rules and ensure guests adhere to them. A well-defined set of house rules serves as a preventive measure, helping avoid various issues such as property damage or disputes with neighbours.
Furthermore, it provides a framework for holding guests accountable if they violate any specified rules.
To streamline the process, guests should ideally review and accept the house rules before requesting a reservation. Displaying a printed copy of the rules in your rental or incorporating them into your digital welcome information is also a recommended practice.
Examples of such rules may include prohibitions on smoking or bringing pets onto the premises. By implementing and communicating these rules effectively, hosts can foster a positive and respectful environment for all guests.
Upon discovering damage(s) at your property the following actions should be undertaken:
